EXISTING MERCHANTS:
iPayment, Inc. strives to achieve and maintain a positive relationship with our customers by providing several methods of reporting as well as easy access to information and to our staff. The following information is provided to you in an effort to answer some of the most frequently asked questions regarding maintaining your iPayment, Inc. merchant account.

For more information, please click on one of the guidelines below:

	Merchant Services Guide Documents
	Answers and Prevention Tips for Chargebacks and Retrievals
	About Your Merchant Account
	Information Contained in the MAD Report
	Sample of Your Merchant Statement
	Understanding Your Merchant Statement
	Proper Transaction Processing
	E-Commerce Risk Management Guidelines
	Merchant Services Program Guide
	Glossary of Terms

To make changes to your existing account, please choose from the necessary forms:

	Change / Request Forms
	ACH Debits/Credits Change Request Form
	Card Addition/Change Request Form
	Address/Phone/Fax Change Request Form
	Processing Limit Change Form
	Business Name Change Form

All requests for changes to your merchant account must be made in writing and signed for by the account principal that signed the original merchant application and agreement. All requests must also include the business name and the iPayment, Inc. merchant account number. Most changes will take affect within 3 business days. Please feel free to contact our Merchant Service Department at (800) 324-9825 with any additional questions you may have regarding your iPayment, Inc. merchant account.