iPayment, Inc.

Partner Log-In Sales / Marketing Request Information


AGENT SERVICES
	SERVICES WE OFFER We strive to keep an open dialogue with our agent to address their concerns as quickly as possible and to work with them in investigating chargebacks or suspicious activities with the aim of making sure their merchants do not unduly suffer downtime or withholding of funds. Our services include: Application Evaluations/Underwriting. Risk Management. Chargeback Service. Merchant Service and Support. Merchant Reporting. Available On-Line Application. We have a staff dedicated to risk management operations, which encompasses underwriting new accounts, monitoring and investigating merchant account activity for suspicious transactions or trends and avoiding or recovering losses. Effective risk management helps us minimize merchant losses for the mutual benefit of our merchant customers as well as ourselves. Our risk management procedures also help protect us from fraud conducted by our merchants. Our cumulative knowledge and experience in dealing with attempted fraud, established by necessity as a result of our longstanding focus on higher risk market segments, has resulted in the development and implementation of our risk management and fraud prevention procedures and systems.

FORMS & GUIDELINES

PROSPECTIVE MERCHANTS:
Please contact us at (800)554-4777 Option 6 or email us at marketing@ipaymentinc.com so we can provide you with answers to your questions about iPayment, Inc. and how we can serve you.

EXISTING MERCHANTS:
iPayment, Inc. strives to achieve and maintain a positive relationship with our customers by providing several methods of reporting as well as easy access to information and to our staff. The following information is provided to you in an effort to answer some of the most frequently asked questions regarding maintaining your iPayment, Inc. merchant account.

For more information, please click on one of the guidelines below:

Merchant Services Guide Documents

Answers and Prevention Tips for Chargebacks and Retrievals

About Your Merchant Account

Information Contained in the MAD Report

Sample of Your Merchant Statement

Understanding Your Merchant Statement

About Your Merchant Account

Proper Transaction Processing

E-Commerce Risk Management Guidelines

Debit Card Service Guide

Glossary of Terms

To make changes to your existing account, please choose from the necessary forms:

Change / Request Forms

ACH Debits/Credits Change Request Form

Card Addition/Change Request Form

Address/Phone/Fax Change Request Form

Processing Limit Change Form

Business Name Change Form

All requests for changes to your merchant account must be made in writing and signed for by the account principal that signed the original merchant application and agreement. All requests must also include the business name and the iPayment, Inc. merchant account number. Most changes will take affect within 3 business days. Please feel free to contact our Merchant Service Department at (800) 324-9825 with any additional questions you may have regarding your iPayment, Inc. merchant account.