CONTACT US

We’re here to help.

Please contact us through one of the options below.

PARTNERS

Contact Details

WEBSITE

EMAIL

RelationshipMgmt@ipaymentinc.com

PHONE 

(800) 324-9825 x 6

HOURS

Monday – Friday

7:00 a.m. – 5:00 p.m. PST

Saturday & Sunday

Closed

MAILING ADDRESS

iPayment Inc.

PO Box 3429

Thousand Oaks, CA 91359

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MERCHANTS

Contact Details

WEBSITE

EMAIL

PHONE 

Customer Service: (800) 324-9825 x 1

Technical Support/iPayment POS: (800) 324-9825 x 2

Product Support: (800) 324-9825 x 3

Chargebacks/Retrievals: (800) 324-9825 x 4

Risk Management: (800) 324-9825 x 5

Collection & ACH Services: (800) 324-9825 x 5

Relationship Management: (800) 324-9825 x 6

Deployment: (800) 324-9825 x 7

HOURS

Monday – Friday

Customer Service: 4:00 a.m. – 6:00 p.m. PST

Technical Support: 5:00 a.m. – 6:00 p.m. PST

Product Support: 6:00 a.m. – 6:00 p.m. PST

Chargebacks: 8:00 a.m. – 8:00 p.m. PST

Risk Management: 7:00 a.m. – 5:00 p.m. PST

Collections & ACH Services: 7:00 a.m. – 4:00 p.m. PST

Relationship Management: 7:00 a.m. – 5:00 p.m. PST

Deployment: 7:00 a.m. – 4:00 p.m. PST

Saturday & Sunday

Techical Support & Product Support: 7:30 a.m. – 4:30 p.m. PST

All other departments: Closed

MAILING ADDRESS

iPayment Inc.

PO Box 3429

Thousand Oaks, CA 91359

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TECHNICAL

Contact Details

WEBSITE

EMAIL

PHONE 

Technical Support: (800) 324-9825 x 2

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SECURITY

Contact Details

EMAIL

Security and fraud are not something that can be overlooked, especially for SMB merchants. At iPayment we go beyond simply charging merchants annually for a PCI program they know nothing about.

 

Online resources and tools to educate and help the merchant with their self-assessment
• Up to $100,000* in breach protection
• Access to a full suite of EMV equipment and contactless acceptance devices
• Tools to help SMB merchants validate their PCI compliance
*Terms and Conditions Apply.

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