iPayment®
 
 
 

Contact Us

We’re here to help

For any questions about our services or your accounts, please call one of our representatives who will be happy to help:

Phone
Relationship Management (800) 554-4777 x 6
Chargebacks/Retrievals (800) 554-4777 x 4
Merchant Services (800) 554-4777 x 2
Risk Department (800) 554-4777 x 5
Technical Support – Merchants (800) 554-4777 x 3
Technical Support - Agents (800) 920-9943
Deployment (800) 554-4777 x 9
Fax
iPayment – New Accounts (800) 858-6234
Maintenance/Account Changes (800) 513-4313
Underwriting – Pending Info (818) 540-6731
Email
Account Changes account.changes@ipaymentinc.com
Chargebacks/Retrievals chargebacks@ipaymentinc.com
Merchant Services merchantsupport@merchants-help.com
New Accounts newaccounts@ipaymentinc.com
Relationship Management relationship.management@ipaymentinc.com
Underwriting underwriting@ipaymentinc.com
iPayment hours of operation
Monday – Friday
Merchant Services 4:00 a.m. – 11:00 p.m. PST
Technical Support 5:00 a.m. – 8:00 p.m. PST
Customer Care 7:00 a.m. – 5:00 p.m. PST
All other Departments 8:00 a.m. – 5:00 p.m. PST
Saturday & Sunday
Merchant Services & Tech Support 7:30 a.m. – 4:30 p.m. PST
All other Departments Closed
Mailing Address
iPayment Westlake iPayment Inc.
PO Box 3429
Thousand Oaks, CA 91359