Guides & Forms

These guides and forms have helpful information that you may need to understand and maintain your iPayment, Inc. merchant account. If you are unable to locate the information you're looking for, please don't hesitate to contact us.


Merchant Services Program Guide

As part of your Merchant Processing Agreement, this form contains important and detailed information about operating procedures.



Voice Authorization Guide

This guide offers step-by-step instructions when calling for a voice authorization on a card transaction.



E-Commerce Risk Management Guide

This guide is designed to help reduce your exposure to fraudulent activity and offer guidance as to what recourse you may have regarding disputes from genuine customers.



Getting Started with PCI Data Security Standard

This document will give you a high-level overview of the requirements of merchants with respect to credit card data security as outlined by the PCI Security Standards Council.



Visa PCI DSS Data Security Compliance Program

This guide further assists in outlining what you need to know in order to be in compliance with the credit card data security requirements.



PABP Compliant List of Software

This guide is a list of PABP Validated Payment Applications.



Ten Common Myths of PCI DSS

This document provides ten common myths about PCI presented by the PCI Security Standards Council.




Address Change Form

Use this form to update your address and/or contact information and fax it to (818) 540-6712.



Business Change Form

If the name of your business has changed, fill in this form and fax it to (818) 540-6808.



Card Type Addition/Change Form

Use this form to add an additional credit card type for processing to your merchant account (or make additions to existing card types) and fax it to (818) 540-6712.



Processing Limit Change Request Form

Fill in this form to request a change to your monthly processing limit and fax to (818) 540-6808.



DDA Change Form

Use this form to change your bank account number for ACH debits/credits and fax it, along with a voided check, to (818) 540-6712.



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Merchant Services